Shipping Policy

📦 Shipping Policy – TECPEL CO., LTD
Website: www.tecpeltech.com
Company: TECPEL CO., LTD.

1. Shipping Coverage

TECPEL CO., LTD. proudly ships its products worldwide. Orders are processed and shipped from our headquarters in New Taipei City, Taiwan (R.O.C.). We work with reliable international carriers to ensure prompt and secure delivery.

2. Order Processing Time

Standard Processing: Orders are usually processed within 2–5 business days after payment confirmation.
Custom Orders or Large Quantities: May require additional processing time. We will notify you if there is any expected delay.
Orders placed on weekends or public holidays will be processed the next business day.

2. Order Processing Time

Standard Processing: Orders are usually processed within 2–5 business days after payment confirmation.
Custom Orders or Large Quantities: May require additional processing time. We will notify you if there is any expected delay.
Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Methods & Delivery Time

We offer the following shipping methods:

CarrierRegionEstimated Delivery Time

FedEx / DHL / UPSWorldwide3–7 business days

EMS / AirmailSelected countries7–14 business days

Local CourierTaiwan only1–3 business days

Delivery times may vary based on destination, customs processing, and local conditions.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, product weight, and selected shipping method.
Large or bulk orders may receive custom shipping quotes. Please contact sales@tecpel.com.tw for a detailed estimate.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or fees levied by the destination country.
These charges are the responsibility of the buyer. TECPEL has no control over these charges and cannot predict what they may be.
We recommend checking with your local customs office for further details.

6. Order Tracking

Once your order has shipped, a tracking number will be provided via email. You can use it to monitor the delivery status through the carrier’s website.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or estimated delivery date.
Provide clear photos of any damaged packaging or items, and we will assist with replacements or filing a claim with the shipping carrier.